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        Frequently Asked
        Questions

      • May I request a trial?

          

        Yes, you can. Select the 'I'm requesting a trial/demo' option. You can also Contact Us to expedite the request.

      • I haven't received my downloads.
          

        For current customers, emails with download links are usually sent instantly.

        If you haven't received an email from Capvidia with download links within 10-15 minutes, please do the following:

        - Check SPAM / JUNK folder.

        - Ask your IT manager to whitelist capvidia.com domain emails.

        - See if you have previously unsubscribed to Capvidia emails and resubscribe again.

        If none of this helps, please contact your Capvidia representative or use our Contact Us form fill.

      • I have an expired license/maintenance.
          

        Customers with active maintenance are able to upgrade to the latest Capvidia software.

        Customers who are not in maintenance may either pay for an active maintenance fee to upgrade or in some cases purchase the new software.

        It's highly encouraged to stay active with maintenance to receive the latest upgrades with your Capvidia software.

        Please Contact Us for more information.

         

      • How do I get my license number?
          

        Please email your Capvidia representative or Contact Us.

      • I'm having trouble with installation.
          

        Please refer to the installation notes that came with your download email. 

        If that doesn't help the situation, please email your Capvidia representative or Contact Us.

      • How often is software updated?
          

        Software industry is always updating, especially in the field of CAD and MBD. Capvidia is always updating with official software released 1-2 twice a year, and beta software quarterly. We email customers when new releases are available. 

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      Capvidia focuses on true MBD workflows: 3D CAD translation & validation featuring MBD CAD with semantic PMI that is human & machine-readable for downstream use from design to manufacturing. 

      With one single source of truth, interoperable data is shared among different teams, partners, and personnel with their current systems (CAD, CAM, CMM, etc.) powering automation, AI, and Big Data insights. 

      We've been trusted for over 26 years pertaining to all things CAD software.

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      CAD engineers & designers depend on Capvidia’s 26 years of CAD software engineering experience to provide CAD translation & validation, especially pertaining to MBD and MBE as engineers models with GD&T and other 3D annotations.

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